Sedgemoor District Council has been embarking on an exciting digital transformation which will radically change the customer experience for our citizens and communities. This programme puts the customer's needs and experience at the heart of how new systems will operate and work; The Customer Access Programme puts active inclusion at the centre of the digital transformation as well as recognising the need to create opportunities for innovation, growth and driving improvements in efficiencies and responsiveness.
We are looking for an experienced Head of Customer Service to lead the customer transformation on the programme as well as managing the day to day customer operations. As Head of Customer Service, you'll lead customer operations so they're accessible for customers and achieving the highest standards of service. Your work will involve leading and developing the team to meet quality, financial and performance targets, focused on a Customer Service strategy which puts customers at the heart of Council policy.
A successful manager who has led and improved services, you can lead teams to deliver change in line with budgets and timescales. You're not afraid to think innovatively to achieve your objectives, and you know that successful digital transformation depends on collaboration with other teams and partners. You will have experience in best practice in customer service and emerging trends, and you're aware of how the service propositions affects local people and businesses. You'll be a degree-educated professional who can create a positive, inspiring culture that puts the customer experience front and central.
For an informal discussion about this post please contact Jerry Milton, Assistant Director- Customer Access, on 01278 435386
This post is subject to a Baseline Personal Security Standard Check via the disclosure procedure.
All posts are subject to a Disclosure and Barring Service baseline check.